Privacy Policy

GreenGlide Connect is a workforce and cleaning-services platform operated by GreenGlide Cleaners Ltd. We are committed to protecting your personal information and being transparent about how we collect, use, store and share it.

This Privacy Policy explains how we process personal information when you visit the GreenGlide Connect website, use our platform or app, create an account, request or provide cleaning services, apply to work with us, communicate with us or otherwise interact with GreenGlide Connect.

1. Who we are

GreenGlide Connect is operated by:

GreenGlide Cleaners Ltd
Company number: SC866314
Website: https://www.greenglideconnect.co.uk/

email address:info@greenglideconnect.co.uk

e.baabel@greenglidecleanersltd.co.uk

For data protection purposes, GreenGlide Cleaners Ltd is responsible for the personal information processed through GreenGlide Connect, unless we tell you otherwise.

If you have questions about this Privacy Policy or how we use your personal information, please contact us:

2. Information we collect

Depending on how you use GreenGlide Connect, we may collect the following information.

A. Customers and clients

When you create an account, request a service or make a booking, we may collect:

Full name
Email address
Telephone number
Property or service address
Booking details
Type of cleaning service requested
Preferred date and time
Access instructions or information needed to provide the service
Information about the property relevant to the cleaning service
Booking history
Payment and transaction information
Communications between you and GreenGlide Connect
Feedback, reviews, complaints and service-related information
Photographs or other evidence relating to a service where necessary
Information you voluntarily provide to us

B. Cleaners and workers

If you apply to work with GreenGlide Cleaners Ltd or use GreenGlide Connect as a cleaner, we may collect:

Name
Contact details
Address
Right-to-work information
Identification and verification information
Employment or work history
References
DBS information where applicable
Qualifications, skills and cleaning experience
Availability
Areas in which you are willing to work
Information relating to assigned bookings
Timesheets, attendance and work records
Training and onboarding information
Payment information required to pay you
Communications with GreenGlide Cleaners Ltd
Information required for HR, payroll, compliance and safeguarding purposes

We only request information that is relevant to recruitment, onboarding, workforce management, legal compliance and the provision of services.

C. Location and availability information

GreenGlide Connect is designed to help match cleaning jobs with suitable available cleaners.

Depending on the features you use and the permissions you provide, we may process information relating to:

Your stated work area
Service locations
Your availability
Distance from a booking location
Travel or coverage information
Location information where a feature requires it and you have enabled the relevant permission

Location information may be used to help determine whether a cleaner is suitable for a booking.

Where precise device location is not necessary, we aim to use less precise information where reasonably possible.

3. How we use your information

We may use personal information to:

Create and manage accounts
Process cleaning-service bookings
Match bookings with suitable cleaners
Check cleaner availability and coverage
Manage our workforce
Communicate with customers and cleaners
Confirm bookings and changes
Provide customer support
Process payments
Pay cleaners and manage payroll
Manage recruitment and onboarding
Verify identity and right-to-work status
Obtain and manage references
Carry out DBS checks where appropriate
Maintain service records
Investigate complaints and disputes
Improve our services and platform
Monitor platform performance and security
Prevent fraud, misuse and unauthorised access
Meet legal and regulatory obligations
Maintain appropriate business and financial records
Send service-related communications
Send marketing communications where permitted by law and, where required, with your consent

4. Workforce matching

One of the purposes of GreenGlide Connect is to help connect cleaning jobs with suitable cleaners.

The platform may consider factors such as:

Cleaner availability
Service location
Coverage area
Relevant skills or experience
Workload
Booking requirements
Other operational factors

This helps us identify suitable workforce options.

A matching recommendation does not necessarily mean that a cleaner will automatically be assigned to a booking. GreenGlide Cleaners Ltd may review, amend or confirm assignments.

We do not intend to make decisions based solely on automated processing where that decision would produce legal effects or similarly significant effects on you.

5. Our lawful bases for processing

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process information where it is necessary to enter into or perform a contract with you, for example:

Processing a cleaning booking
Managing your account
Providing customer support
Paying a cleaner
Managing services agreed with a customer

Legal obligation

We may process information where necessary to comply with a legal obligation, including obligations relating to:

Tax and accounting
Employment
Right-to-work checks
Data protection
Financial records
Legal claims and regulatory requirements

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include:

Managing and improving our services
Workforce planning
Service administration
Platform security
Fraud prevention
Responding to enquiries
Managing disputes
Protecting our business, customers and workers

Consent

Where required, we may ask for your consent before processing certain information.

For example, this may include certain marketing communications or optional technologies.

Where processing is based on consent, you can withdraw your consent at any time.

6. Payment information

Payments made through GreenGlide Connect may be processed by third-party payment providers.

We do not normally need to store your complete card number or security code ourselves.

Payment providers may process information such as:

Name
Payment details
Transaction amount
Transaction date
Billing information
Payment status

The relevant payment provider's own privacy policy will also apply to information it processes.

7. Service providers and third parties

We may use trusted third-party providers to operate GreenGlide Connect and provide our services.

These may include providers supporting:

Cloud hosting and databases
Account authentication
Payment processing
Email and communications
Workforce management
Recruitment and HR administration
Analytics and technical monitoring
Software development and maintenance
Cybersecurity
Legal, accounting or professional services

We only share personal information where there is a legitimate reason to do so and, where appropriate, under contractual or other suitable safeguards.

We do not sell your personal information.

8. Information shared with cleaners

Where you request a cleaning service, we may provide a cleaner assigned to or considering your booking with information reasonably necessary to carry out the service.

This may include:

Customer name
Service address
Booking date and time
Cleaning requirements
Relevant access instructions
Information necessary to complete the booking

We aim to limit the information shared to what is reasonably necessary for the service.

Cleaners may also receive information about a booking through GreenGlide Connect or GreenGlide Cleaners Ltd's operational systems.

9. Information shared with customers

Where you are a cleaner, information necessary to facilitate a booking may be shared with the relevant customer.

Depending on the circumstances, this may include your name, relevant professional information and booking-related information.

We do not normally provide customers with unnecessary personal information such as your home address or personal identification documents.

10. International data transfers

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required under applicable data protection law.

11. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention periods depend on the type of information and why we need it.

For example:

Account information: generally retained while your account remains active and for an appropriate period afterwards where necessary for legitimate business or legal purposes.
Booking and service records: retained for as long as reasonably necessary to administer the service, resolve disputes, maintain business records and meet legal obligations.
Financial and transaction records: retained for the period required by applicable tax, accounting and legal requirements.
Recruitment records: retained in accordance with our recruitment and HR retention procedures and applicable legal requirements.
Right-to-work and compliance records: retained for the period required by applicable law and our compliance obligations.
Communications and complaints: retained for as long as reasonably necessary to manage the matter and protect our legitimate interests.
Marketing information: retained until you unsubscribe or where we determine that it is no longer necessary.

When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with our retention procedures.

12. Account deletion

You may request that your GreenGlide Connect account is deleted.

Deleting an account does not necessarily mean that every piece of information can immediately be erased.

We may need to retain certain information where this is necessary to:

Comply with legal or regulatory obligations
Maintain financial and accounting records
Establish, exercise or defend legal claims
Prevent fraud or misuse
Resolve disputes
Protect the security of our systems
Meet other legitimate legal requirements

Where information is required to be retained, we will restrict its use to the relevant purpose where appropriate.

13. Data security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure

Access to personal information is restricted to people and service providers who need it for legitimate business purposes.

However, no internet-based service can be guaranteed to be completely secure.

14. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict processing in certain circumstances
Object to certain processing
Request the transfer of certain information to another organisation
Withdraw consent where we rely on consent
Object to direct marketing
Challenge certain automated decision-making or profiling where applicable

These rights are not absolute and may be subject to legal exceptions.

15. How to exercise your rights

To exercise your rights or ask a question about your personal information, contact us at:

Email: [insert privacy/data protection email]

We may need to verify your identity before fulfilling certain requests.

We aim to respond within the timeframe required by applicable data protection law.

16. Marketing communications

We may send you information about GreenGlide Connect, GreenGlide Cleaners Ltd, services, offers or updates where permitted by law.

You can unsubscribe from marketing communications at any time by:

Using the unsubscribe option in the relevant communication; or
Contacting us directly.

Service-related communications, such as booking confirmations, important account notices and operational messages, are not marketing communications and may still be sent where necessary.

17. Cookies and similar technologies

Our website and platform may use cookies and similar technologies.

Some cookies may be necessary for the website or platform to function correctly.

Other cookies may be used for purposes such as:

Website analytics
Understanding how visitors use our website
Improving website performance
Remembering preferences
Marketing, where applicable

Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them.

For more information, please see our Cookie Policy.

18. Children and young people

GreenGlide Connect is primarily intended for adults, including customers arranging cleaning services and adults applying to work as cleaners.

We do not intentionally design GreenGlide Connect as a service for children or knowingly seek to collect children's personal information for unnecessary purposes.

If information relating to a child is provided as part of a cleaning booking, we ask that adults only provide information that is reasonably necessary for the service.

Where our services are likely to be accessed by children, we will consider the applicable requirements of the ICO's Children's Code and implement appropriate privacy protections.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

Changes to our services
Changes to our technology
Changes to how we process information
Changes to legal or regulatory requirements
Changes to third-party service providers

The latest version will be published on this page with the date it was last updated.

Where appropriate, we will provide additional notice of significant changes.

20. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern.

GreenGlide Cleaners Ltd
Email: [insert privacy/data protection email]

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe that your personal information has been handled unlawfully.

You can find information about contacting the ICO on its website:

Information Commissioner's Office (ICO)

21. Contact us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:

GreenGlide Connect
Operated by GreenGlide Cleaners Ltd
Company number: SC866314
Website: https://www.greenglideconnect.co.uk/

email address:info@greenglideconnect.co.uk

e.baabel@greenglidecleanersltd.co.uk

Last updated: 4 October 2026